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  • Top seven reasons customer service slides

    When I’m asked speak at conferences on how managers can boost business, they often assume we’re going to focus on gaining new customers. I’m sorry to say, but that’s the last thing we should focus on.

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  • Your irresistible offer

    As a customer, you’ve no doubt received scads of sales pitches from companies trying to sell you something, the vast majority of which you ignore, tune out, or reject outright. When the tables are turned and you are the one making the proposal, there are three key elements you should consider to help make your offer more compelling. These components comprise what’s known as your unique selling proposition or ‘USP.’ When I speak at conferences for sales and service teams, this is one of the simple tips I share for converting prospects into buyers. Whether you’re making your proposal in person, through a brochure, or on your website, you may find you’ll have more impact by including these three elements…

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  • Customer service motivation

    Someone once said that life would be easy if it wasn’t for other people. Making a living, however, usually involves interacting with those around you. Your job may be fine when customers are pleasant and everything goes well. Sooner or later, though, unavoidable delays, foul-ups, and interruptions can make even good jobs turn into, well… work. To help you have more ‘up’ days than ‘down’—even when things go wrong—here are several strategies I share in my seminars for making your job easier and your mood better. The bonus is your boss and your customers will love you for them.

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