Global supply chain firm Hardis Supply Chain is expanding its use of Artificial Intelligence (AI)—accelerating software updates and connecting warehouse management with transportation and order fulfillment as it outlines its product strategy.

The company—which announced a partnership with Pandora in March to support a warehouse management system (WMS) transformation project—aims to help logistics organizations manage increasingly complex operations through improved visibility, decision-making, and co-ordination across supply chain processes.

AI in three stages

Hardis Supply Chain is developing its AI capabilities through three stages: accessing information, analysing data to recommend decisions, and initiating operational actions.

Two AI agents are planned for the first quarter of 2027. The Solution Expert Agent will allow users to query Hardis WMS documentation in natural language, while the Operation Insight Agent will help logistics teams analyze warehouse performance and identify improvement opportunities.

The next stage will use operational data to predict disruptions, identify patterns, and recommend actions, such as flagging carrier delays before they affect fulfilment schedules.

The third stage will introduce Agentic AI capable of initiating selected operational tasks, with governance, security, traceability, and human supervision built into the process.

The company is also developing a cross-functional AI platform designed to connect its solutions with third-party applications.

Beyond warehouse management

Hardis Supply Chain is transitioning Hardis WMS to a continuous update model, allowing customers to receive enhancements more frequently.

It is also extending warehouse management capabilities to connect transportation, order management, and delivery. A control tower-style portal is in development, with planned features including proactive alerts and predictive disruption detection.

Native integration between Hardis WMS and Hardis OMS is now available, simplifying implementations for existing customers and improving visibility across order and fulfilment processes.

The strategy reflects a shift toward co-ordinating connected supply chain operations rather than managing individual logistics functions in isolation.