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Three ways loyalty programs can create lifelong customers

November 28, 2019

The jewellery industry is growing at a rate of five to six per cent per year, but with changing customer preferences (not to mention the all-important millennial demographic), how can you ensure your store remains competitive, generates sales, and continue to offer an outstanding customer experience?

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Emerging break-in patterns: How can a jeweller protect their business?

August 19, 2019

In the wake of recent break-in activity in Canada, jewellers are carefully assessing their unique vulnerability to attacks and asking themselves what needs to be done to properly protect their business.

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Trendspotting in Hong Kong: Twin shows see record number of buyers

March 20, 2019

There is little doubt about it: Hong Kong has become a prime destination for the gem and jewellery sector. This is evident in the record number of visitors who descended on the city this year to see the products offered at the twin shows sponsored by the HKTDC.

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Why private-label credit cards are a good bet for retailers

January 8, 2019

The fees charged by credit card companies have long been a thorn in the side of retailers. To really make a difference in your bottom line, it may work better to start thinking outside the box when it comes to how your customers pay.

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Mixed results at the 62nd Bangkok Gems & Jewelry Fair

October 26, 2018

The gems and jewellery sector is a vital element in the development of Thailand’s economy across all sectors, and is showcased twice annually at the Bangkok Gems & Jewelry Fair.

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An insight into Canadian hallmarks

October 26, 2018

Hallmarks define the identity of an item and make it unique. However, it is sometimes difficult to read these symbols and understand their meaning.

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Hong Kong Jewellery & Gem Fair sees stormy conditions

October 25, 2018

When the September Hong Kong Jewellery & Gem Fair opened on September 12, showcasing loose gems, pearls, and diamonds, sentiment was cautiously positive. Three days later, all that changed.

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Sixty years of sparkle: Marking a Canadian gemmological milestone

October 19, 2018

The Canadian Gemmological Association has been a mainstay of the nation’s gem sector since it branched off from Gem-A 60 years ago, offering a plethora of educational opportunities and chances to connect.

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Tricks of the trade: How trade shows can evolve for a modern market

October 5, 2018

Across industries, trade show business has declined substantially for the first time in 25 years. Trade shows still hold significant value and importance, but they need innovation. How can we make the experience more worthwhile for people?

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Lessons from the pirates: Governance

August 15, 2018

In a family business, governance is often complex. Being the leader of the family business rarely means all other family members obey and follow orders.

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