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Family business continuity: A well-oiled machine

February 22, 2018

Overcoming negative trends in family business succession is only possible if attention is paid to the many moving parts inherent in running a business as a family. This article, the second in a two-part series, delves into each of these items and the considerations that must be made to ensure they work cohesively.

Family business continuity: Laying the groundwork

February 14, 2018

With the proper tools and processes, family business owners can give their businesses and their families a greater likelihood of success. This article, the first in a two-part series, outlines some of the basics required to do so.

Children’s jewellery: Are retailers missing out?

January 4, 2018

It's surprising to see the lack of products for kids in Canadian jewellery stores. Today's children will be future customers, so why not start the relationship now?

Seamless selling: Making the most of omnichannel

January 3, 2018

The industry is constantly evolving, and the best of modern retailers adapt quickly to the changes in the space. Right now, that means omnichannel.

Resurrecting the queen of gems

December 18, 2017

People have started reconsidering pearls. Classic, timeless, and beautiful, these gems are a strong alternative to more expensive materials like gold.

Seeing things through the customer’s eyes: Be your client’s hero

August 4, 2016

Have you ever had a negative life experience open the door for you to discover a new reality? For the past several years, I have focused on helping others reconnect with the modern-day customer by conducting business founded on the core principles of trust, honesty, and integrity. In a twist of fate, I was given the opportunity to experience the negative effects of a company who conducted business the wrong way.

Secrets to building a large and loyal customer base

June 23, 2016

There is an unseen enemy in the world of retail that has led many sales professionals to disconnect from their customers, staff, and, worst of all, themselves. I'm referring to two-headed monster of selfishness and greed, which has worked silently over the years and led us to many of the issues we face in the world of retail today.

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Web Exclusive

Family business continuity: A well-oiled machine

Family business continuity: Laying the groundwork

Children’s jewellery: Are retailers missing out?

Seamless selling: Making the most of omnichannel

Resurrecting the queen of gems

Seeing things through the customer’s eyes: Be your client’s hero

Secrets to building a large and loyal customer base

Popular Articles

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Web Exclusive

Family business continuity: A well-oiled machine

Family business continuity: Laying the groundwork

Children’s jewellery: Are retailers missing out?

Seamless selling: Making the most of omnichannel

Resurrecting the queen of gems

Seeing things through the customer’s eyes: Be your client’s hero

Secrets to building a large and loyal customer base

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