Staff retention a concern? Consider this scenario. Imagine you're a front-line employee working at a mundane job. It's so boring you simply go through the motions. You're on autopilot, counting the hours and minutes until your shift is over and you can go home and do something you enjoy....

When I'm asked speak at conferences on how managers can boost business, they often assume we're going to focus on gaining new customers. I'm sorry to say, but that's the last thing we should focus on.