30 seconds to significant sales: How to upsell without turning off your customer

December 17, 2013

If you and your employees aren't trained in effective ways to upsell, chances are you're either offending customers by being too pushy, or leaving money on the table they would have willingly spent with you. Either option is costly.

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Industrial Chic: The cool, hip vibe

December 1, 2013

There's been a noticeable resurgence in popularity lately of mid-century modern furniture, and suburban realtors are rejoicing now that those split-levels and cookie-cutter bungalows, once vilified as boring, are now subject to raging bidding wars.

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Sothil: A balanced partnership, a balanced business

December 1, 2013

For the last little while, Sean Polan might have thought he was in the store furniture business. With designs, specifications, and a list of materials in hand, he's been making the rounds with manufacturers, gathering quotes and weighing his options.

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Teen spirit: Tackling the teen jewellery niche

December 1, 2013

For teenagers today, jewellery is all about fun and freedom. It's a way to assert their individuality, while applying their creativity to develop their own sense of style.

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Loupe it or lose it: Why training matters, even for the most veteran appraiser

December 1, 2013

Unfortunately, diamond grading is one of those experiences in which we may be hindered by our assumptions. It may be that some of those presumptions are made on an almost subconscious level.

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Bull’s-eye: Valentine’s Day bling that can’t miss

December 1, 2013

Christmas is barely upon us, but it's never too early to get ready for the onslaught of loved ones searching for the perfect bauble to bestow on their significant others. Peruse our picks for Valentine's Day gifts oozing that loving feeling.

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Inside job: Is your greatest loss threat right under your nose?

December 1, 2013

Reality TV—it's everywhere these days. Although this particular type of programming generally isn't my cup of tea (with so much of it being contrived and representing anything but reality), I am nonetheless intrigued by a certain category of it that showcases an all-too-real threat to retail businesses.

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VicenzaOro: Exporters find success with ‘Made in Italy’ brand

December 1, 2013

Exhibitors at the Italian fair were certainly hoping everything would come up roses. And with markets like Eastern Europe buying heavily into the 'Made in Italy' brand, sunshine appeared on the horizon for exporters against a backdrop of economic troubles in Italy.

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Basal Diamonds: Polishing its way to success

December 1, 2013

One semester of university was all it took before Shay Basal knew the diamond business was his calling and his dreams of being a dentist a thing of the past.

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Going custom: The road to success

December 1, 2013

What I like best about Europe are the small towns with their narrow winding streets. Take this photo of a small village in France, for example. The homes all appear to have been built back in the 1800s.

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